Shipping, Refunds and Returns Policy
We offer free delivery for all products on our site provided the total of your order exceeds £20. For items under £20, the cost of shipping is £10.
All orders, apart from metal cabinets (see below) will be shipped out within a few days as long as we have stock in our warehouse. Where we do not have stock we will let you know and confirm when you can expect your delivery.
Our Floor tiles are usually delivered on a pallet so please let us know when ordering if there are any access restrictions to your property. If the lorry cannot deliver the goods either because it cannot get to your property or you are not in and you have not let us know where it can be safely left, you may incur a redelivery charge.
The metal cabinets are manufactured to order and so delivery is usually 3 weeks form order. We shall let you have delivery details shortly after your order is confirmed.
The cabinets are delivered on Pallets and customers are asked to sign for them on receipt. Please check the condition before signing as in the unlikely event of any damage during delivery this must be reported to our Customer Services as soon as possible.
Due to increasing prices we will be unable to ship to the Channel Islands or Northern Ireland.
You may return a faulty or damaged item within 30 days of purchase or delivery and we shall either send a replacement or offer a refund. To do this please call Head Office on 01491 579975 or email firstname.lastname@example.org
We reserve the right to inspect the product and verify the fault before confirming the refund or replacement.
We do not cover accidental damage or faults caused by neglect or misuse.
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